NotoryZen

Terms of Service

Refund Policy

Company Error:
Your NotaryZen service provider makes a mistake or oversight (i.e. incorrect date, name) on the document resulting in the recipient rejecting the document. You must provide written proof of the rejection.

Policy:

  • NotaryZen will re-sign the document for resubmission to the recipient.
  • If the document is rejected a second time, 100% refund minus the instant service fee, if applicable.

Client Error:
Your document contains:

  • Errors or typos that were missed by you prior to the appointment.
  • Uploaded the wrong document and proceeded with signing.
  • Failed to confirm with your recipient that they would accept electronic signatures.

Policy:

  • Non-refundable.
  • If the document is eligible for virtual signing, we can offer a discounted rate on the re-signing.

Client Oversight:

  • Your Document is a prohibited document (ID/Passport, Physical documentation).
  • Your document needs a wet-ink signature and you decline to schedule a new appointment within our network.
  • (If you submitted a document that requires wet ink signature(s) and we are unable to schedule you a new signing appointment due to not having providers within our network in your area, you will receive 100% refund)
  • If you reschedule the same appointment three or more times, NotaryZen will charge a cancellation fee.

Policy:

  • Partial refund minus 25% cancellation fee

    OR

  • Credit applied to the IPN appointment booked, if applicable.

The Instant Fee of $8.95, charged at the time of booking an instant notary service, is a non-refundable processing fee for our on-demand service. This fee helps facilitate efficient service direction and ensures you are guided to the appropriate notarial service.

Document Rejected by Recipient:
The document was rejected by the recipient. You notified NotaryZen within 48 hours of the rejection and provided written proof of the rejection.

Policy:

  • Upon reviewing proof of the rejection of the document, NotaryZen will contact the recipient to advocate for the authenticity of the document.
  • If the recipient refuses to accept the document, and in-person service is not possible, a 100% refund, minus the instant fee if applicable, will be applied.
  • Any rejection of a document that is older than 90 days is not eligible for a refund but can have a re-signing at a discounted rate dependent on our discretion.

No-show with Prepaid Appointment:
You fail to join or attend the scheduled appointment. This is considered a "no-show".

Policy:

  • Non-refundable, with option to reschedule appointment to complete service.

Client Cancellation:
You cancelled your appointment with either more or less than 48 hours' notice and did not rebook.

Policy:

  • 100% refund if cancelled more than 48 hours before appointment time.
  • Full refund minus 25% service/cancellation fee, and minus the instant fee if applicable, if cancelled less than 48 hours before appointment time.